whenever i ship, i ALWAYS take a pic of the receipt and send it to the buyer showing when the item left my hands. IF the buy did not buy insurance AND declare FULL value, it's HIS loss, no question.
if insurance was purchased, then i will assist the buyer in filing a claim, but under NO circumstance will i refund a buyer prior to my getting reimbursed (unless i know the purchaser, then i will refund 1/2 prior to my getting paid) by insurance. my part has been completed in good faith.
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