Sorry to hear of your troubles with the new Willard diver. I am sure Gnomon will make it right or refer you to Seiko Service Center for repair under warranty. Anything mass produced like cars and watches can suffer from quality control issues or failure. One of the reasons manufacturers provide warranties. I am confident Seiko will make it right for you and sorry for your hassles. Be kind in your approach and I am sure Gnomon or Seiko will expedite your repairs.