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Discussion Starter · #1 ·
My morning didn鈥檛 start out so good because after deciding to wear my Green Captain Willard SBDC111 I have only owned for two months is not working properly 馃槱. I set it after winding the crown 15-20 turns like normal and put it on my wrist and noticed the second hand stopped. I gave the crown a few more turns and started working again then randomly my watch would stop running and gave it the Seiko shake to get it started again.
I reached out to Gnomon Watches and sent a message asking if they will replace it馃檹馃徎!
Anyone here experience buying a brand new Seiko and the movement stop working after a couple of months :unsure:? Very frustrating and hope I can get it replaced! Now the waiting game begins to hear back from the seller. I never had any issues with the G-Shocks I've owned over many years like this.:cautious:
 

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After two months it may be a warranty claim, my guess anyway. Before sending it off I would make sure it has daily wear for at least a week, min 4-6 hours each day, then see how it behaves, just my 2 cents.
 

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Discussion Starter · #3 ·
After two months it may be a warranty claim, my guess anyway. Before sending it off I would make sure it has daily wear for at least a week, min 4-6 hours each day, then see how it behaves, just my 2 cents.
When I first received it back in January I wore it quite frequently and the movement never acted up for me. I haven't been wearing it much lately because I have been rotating through my other watches in my collection. I will put it back on when I get home from work today and wear it over the weekend and track the performance of the movement while I wait to hear back from Gnomon Watches.
Thanks for the advice (y)
 

Craftsman
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Sorry to hear of your troubles with the new Willard diver. I am sure Gnomon will make it right or refer you to Seiko Service Center for repair under warranty. Anything mass produced like cars and watches can suffer from quality control issues or failure. One of the reasons manufacturers provide warranties. I am confident Seiko will make it right for you and sorry for your hassles. Be kind in your approach and I am sure Gnomon or Seiko will expedite your repairs.
 

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Discussion Starter · #5 ·
Sorry to hear of your troubles with the new Willard diver. I am sure Gnomon will make it right or refer you to Seiko Service Center for repair under warranty. Anything mass produced like cars and watches can suffer from quality control issues or failure. One of the reasons manufacturers provide warranties. I am confident Seiko will make it right for you and sorry for your hassles. Be kind in your approach and I am sure Gnomon or Seiko will expedite your repairs.
Thanks so much! I鈥檓 pretty sure I won鈥檛 have any problem getting a replacement from Gnomon Watches as I have bought a few watches from them and they have great customer service馃槉
 

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Discussion Starter · #7 ·
I had a 4r movement act up and fail within the first year or so in my Presage - it happens sometimes. Seiko fixed it under warranty without an issue.
That is reassuring to know. I only started buying Seiko鈥檚 last year and know they have quite the history. I figured they stand behind their products or else would lose their customers.
 
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