I have a Citizen PMD56-2592. I was having a small problem with it where the minute hand was running slightly slow relative to the hour hand. I sent it into Citizen's Torrance facility to get it fixed, but so far no luck. I have now sent it in three times in a row, and am considering sending it in a fourth time.
The first time it came back more broken than before. The only changes were that the day-of-the-week wheel was now advancing too far, and the caseback was not fully seated. The second time they told me that somehow the dial had been scratched and the second hand was damaged, so they ordered new parts from Japan to replace them (free of charge). They installed the new parts, sent the watch back. The new dial was completely missing lume on one of the digits, and the (new?) second hand was clearly scratched in two places.
I sent it back a third time and (after waiting two more months for parts) they sent it back, now with the minute hand still not adjusted right, and the day-of-the-week wheel still slightly askew.
This was nearly a $700 purchase, so I'd like to get it fixed properly. What should I do? Should I send it back a fourth time? Should I try to find an address in Japan I can use to send the watch to Japan to get repaired? (This model was produced for the Japanese market, but I am presently in the US.) Should I have a local watch repair guy fiddle with it, even though this would undoubtedly void the warranty and he couldn't water test it properly?
Also, the date wheel appears to have gotten more out of adjustment in the past week I've been wearing it. I'd post a picture but I don't have the requisite 5 posts.
tldr: Citizen keeps bungling what seems like a basic repair, and I am wondering if I should get the work done locally even though this voids the warranty, ship it back a fourth time, or try shipping it to Japan for service
The first time it came back more broken than before. The only changes were that the day-of-the-week wheel was now advancing too far, and the caseback was not fully seated. The second time they told me that somehow the dial had been scratched and the second hand was damaged, so they ordered new parts from Japan to replace them (free of charge). They installed the new parts, sent the watch back. The new dial was completely missing lume on one of the digits, and the (new?) second hand was clearly scratched in two places.
I sent it back a third time and (after waiting two more months for parts) they sent it back, now with the minute hand still not adjusted right, and the day-of-the-week wheel still slightly askew.
This was nearly a $700 purchase, so I'd like to get it fixed properly. What should I do? Should I send it back a fourth time? Should I try to find an address in Japan I can use to send the watch to Japan to get repaired? (This model was produced for the Japanese market, but I am presently in the US.) Should I have a local watch repair guy fiddle with it, even though this would undoubtedly void the warranty and he couldn't water test it properly?
Also, the date wheel appears to have gotten more out of adjustment in the past week I've been wearing it. I'd post a picture but I don't have the requisite 5 posts.
tldr: Citizen keeps bungling what seems like a basic repair, and I am wondering if I should get the work done locally even though this voids the warranty, ship it back a fourth time, or try shipping it to Japan for service