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How do you find the German Customs for packages ?



Go to the information desk at Frankfurt airport, turn Left and follow the signs.:grin:
 

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Horrible. Absolutely THE WORST of any country.

Crooks and theives I tell ya. Once I sent a USPS First Class International with tracking. The buyer never got his watch. I traced it through the German post office. They said to file a formal complaint so I did. The USPS traced it as arriving into German Customs, I even pulled some relationship strings and even fed the German system the exact shipping container number it was in. We're not supposed to be privy to such detail. Their response? It was never received by the post office, so ask the US Post Office to refund your money. BUT IT WAS ACCEPTED INTO GERMAN CUSTOMS. Those treives stole that watch like coming into my house when I was away and taking it out of a watch box.

Another story ? Sent mail that included 2 flat braclet halves, minus the clasp, light as a feather didn't want to spend $14.50 so I tucked it into a Christmas card. Guess where it went? That's right, into the ether. Those buggers just xrayed it and said 'scammer US mailer we'll show that cheap ******* how we roll here in this country" and it is forever gone.

I have actually gone onto ebay Germany looking for the possible resales of both items but never got lucky.

Meanwhile Boris sold me a watch that came quickly and without issue. I think the issue is their inbound customs agents are theives.
 

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I do read some of the complaints on the german watch forum, 14 days looks to be the norm. Some times faster, but not that often. Compared to Austrias custom they are quite quick. Here it is around 4 weeks minimum most of the time for custom clearance. Btw why does your parcel get into german customs and not UK?
 

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Discussion Starter #6
I do read some of the complaints on the german watch forum, 14 days looks to be the norm. Some times faster, but not that often. Compared to Austrias custom they are quite quick. Here it is around 4 weeks minimum most of the time for custom clearance. Btw why does your parcel get into german customs and not UK?
No idea Phil not the norm but shipped in the States with USPS.
 

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No, see my post above. It’s Austrias custom that ranges on top of being the badest and worst. I could tell stories that are unbelievable but did happen to me...
Fine. Maybe they are both crooked. I live in the New York area, I know a little about scammers and government officials on the take, even here they don't mess with the US Mail. You can kill a guy and spend less time behind bars than if you are found to have stolen from inside the post office.
 

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No idea Phil not the norm but shipped in the States with USPS.
Funny, perhaps they just passed it through with automatic scan to the next flight and it will get into UK customs too. On the other side, when it is already for 14 days there it does look like the germans feel responsible for it. Keep us posted when you get some info.
 

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Fine. Maybe they are both crooked. I live in the New York area, I know a little about scammers and government officials on the take, even here they don't mess with the US Mail. You can kill a guy and spend less time behind bars than if you are found to have stolen from inside the post office.
Totally different here. Friend of mine did work in the postal service so I got some view behind the curtains. First it is unbelievable what people do send with regular post service and second it is unbelievable what is getting stolen on its way. I always cringe when I get my parcels from Japan and you can read on the packing documents the word „Luxury watches“. One of mine had been clearly opened last year, but whoever it was thought that old Seiko GS wasn’t worth it and just threw it back into the parcel. The same with the LM... At least they did arrive with me.
 

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It's always been an issue for me. Most of my packages to US and Canada goes through Germany which usually takes anywhere from a week or 2. And more than half of that time is my parcel stuck in Germany. Not sure why it goes through therr but could be coz my shipping company uses DHL.

Sent from my Phone 2 using Tapatalk
 

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Horrible. Absolutely THE WORST of any country.

Crooks and theives I tell ya. Once I sent a USPS First Class International with tracking. The buyer never got his watch. I traced it through the German post office. They said to file a formal complaint so I did. The USPS traced it as arriving into German Customs, I even pulled some relationship strings and even fed the German system the exact shipping container number it was in. We're not supposed to be privy to such detail. Their response? It was never received by the post office, so ask the US Post Office to refund your money. BUT IT WAS ACCEPTED INTO GERMAN CUSTOMS. Those treives stole that watch like coming into my house when I was away and taking it out of a watch box.

Another story ? Sent mail that included 2 flat braclet halves, minus the clasp, light as a feather didn't want to spend $14.50 so I tucked it into a Christmas card. Guess where it went? That's right, into the ether. Those buggers just xrayed it and said 'scammer US mailer we'll show that cheap ******* how we roll here in this country" and it is forever gone.

I have actually gone onto ebay Germany looking for the possible resales of both items but never got lucky.

Meanwhile Boris sold me a watch that came quickly and without issue. I think the issue is their inbound customs agents are theives.
I have shipped 100s of packages to the States and all arrived but my PostMaster (retired now) would always tell me that the USA was the worst place to post too.
 

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Yes before the bar code tracking technology things were very iffy. Now it's really good. You can file a "where's my stuff?" form and they find anything in a day or two

You can even sign up for notices when anything at all gets posted to you. Amazing things but not for me.
 

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Why do you ship from the US via Germany, John? :grin:
My experience is that everything from the States gets extra attention. 4-6 weeks is standard. Around Christmas they get backlogged and it can take even longer...
 

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Why do you ship from the US via Germany, John? :grin:
My experience is that everything from the States gets extra attention. 4-6 weeks is standard. Around Christmas they get backlogged and it can take even longer...
The post office works in mysterious ways Jonas :) non of my doing.
 

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My Recent Experience shipping to Germany is Bad... Very Bad. I still have a watch shipment being held in Customs but probably due to the Buyer not paying custom/import duties. No update since November 20. Tracking Information:


20/11/2562 10:43
International (Germany)
Unsuccessful (physical) delivery (Item held,addressee notified due to Payment of charges)
18/11/2562 14:28
International (Germany)
Arrival at inward office of exchange
18/11/2562 14:28
International (Germany)
Perform customs clearance

I emailed the Buyer that from tracking it appears that he needs to contact the Post Office to pay customs duties on the shipment. Buyer's last message to me:

"****....

I have to possibly refuse the package at customs / let them ship it back.

Sorry, but that's stupid and unacceptable"

The Buyer called me Stupid and Unacceptable how I filled out the Customs Declaration Form. In addition to Non-Clearance most likely due to the Buyer the German Postal tracking system is Very Bad. You need to input the shipping date in order to get an update and the shipping date seems arbitrary - based on when it shipped from the Home Country or when it Arrived in Germany. Right now my shipment has completely disappeared from the German Tracking Systems.
 

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Yeah, it's **** - and when they ship it back, they take the slowest method possible without tracking. :(

That's only letters and small parcels, though. Everything shipped with DHL (e.g. EMS or non-small parcels, which cost an imperial shitton of money to send from the states) are tracked beautifully. They even do customs clearing for you (and charge extra for this service).
 

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I have not heard back from the buyer. Nothing! Tracking information has disappeared. I have not contacted the buyer since his last email to me. The allowable time for the buyer to file a claim with Ebay is over. I have no idea what happened to the shipment.

As a longtime seller I fully expect problems with shipping and problems with buyers - it is all part of doing any business in the internet age. I take into account the inevitability of losses - No Worries! I believe that one day the package will arrive back here or the Buyer will file a Paypal claim for Non-Delivery or perhaps he already received it. Since I have no further information about the transaction or shipping or tracking confirmation... I just let it Go!
 

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Discussion Starter #18
Yeah, it's **** - and when they ship it back, they take the slowest method possible without tracking. :(

That's only letters and small parcels, though. Everything shipped with DHL (e.g. EMS or non-small parcels, which cost an imperial shitton of money to send from the states) are tracked beautifully. They even do customs clearing for you (and charge extra for this service).
Strange really as when we are talking generally about Germany it is the efficiency that often comes to mind.
 

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Yep. My take on this is that customs is our last true bureaucracy. Everything has to be in order and if you get more shipments than you can handle - they'll get queued and be handled "in their time". :grin:
 

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Terrible. I ordered a Seiko watch from Malaysia, it arrived in Germany, no notification, I called and went to ask, no track of the watch just to see after 2 weeks it returned to the sender. I asked the sender to send it again, the same thing once again. No communication, it just went back. Germany used to be such a well organized country, that's past now unfortunately.
 
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